Return policy

Return and Refund Policy
Last updated: October 10, 2025

Thank you for purchasing our fruit peeler. We are committed to providing you with high-quality products and a satisfying shopping experience. Please read our Return Policy carefully.

1. Return Eligibility
1.1 Return Timeframe
You have 14 days from the date you received the product to return it.

Refunds will be processed within 14 days of receiving the returned product.

1.2 Return Requirements
To receive a full refund, the product must meet the following conditions:

The product has not been used, installed, or assembled.

All original tags and packaging are intact.

The product is in its original selling condition and free of damage.

This includes all accessories, instructions, and packaging.

2. Ineligible Returns
We cannot accept returns for the following:

Products that have been used or assembled (unless there are quality issues).

Damage caused by abnormal use.

Missing accessories or packaging.

Exceeding the 14-day return period.

3. Return Process
3.1 Return Request
To return an item, please follow the steps below:

Contact our Customer Service team: Insert your email address here.

Provide your order number and reason for return.

We will provide you with a return authorization number and detailed instructions.

3.2 Returning Items
Please use the original packaging or equally protective packaging.

Tracking is recommended.

Return Address: Insert your return address here.

4. Refund Instructions
4.1 Refund Methods
Refunds will be issued to your original payment method.

Processing time may vary depending on your payment provider (typically 5-10 business days).

4.2 Refund Amount
Eligible returns will receive a full refund for the item.

Shipping costs are not refundable unless due to an error on our part or a product quality issue.

Shipping costs incurred in return shipments are the customer's responsibility.

5. Quality Issue Handling
5.1 Product Defects
If your item has a manufacturing defect or quality issue:

Please contact us at impixv138886@outlook.com

Provide relevant photo or video evidence.

We will provide a solution after confirming the issue.

5.2 Solutions
Depending on the circumstances, we may offer:

Free product replacement

Full refund (including shipping costs)

Repair Service

6. Exchange Policy
We currently do not offer direct exchanges. If you need to exchange for a different product, please request a return and place a new order.

7. Special Instructions
7.1 Electrical Product Precautions
Since the fruit peeler is an electrical product:

Please ensure the product is thoroughly cleaned and dried before returning it.

All safety labels must be intact.

Please package the product properly to prevent damage during transportation.

7.2 Hygiene Considerations
For hygiene reasons, returns will not be accepted in the following cases:

Products with disassembled internal components

Products with obvious signs of use

Products with damaged packaging that cannot be resold

8. Contact Us
For any return-related questions, please contact us via the following:

Email: impixv138886@outlook.com

Response Time: We will respond to your inquiries within 24-48 hours.