Privacy Policy

Privacy Policy and Cookie Policy
1. Introduction
Welcome to our online store! We operate the Shopify store at elarpafilms.com. We take your privacy and data protection rights seriously.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website or purchase something from us, and details our use of cookies and similar tracking technologies.

Last updated: October 10, 2025

2. Data Controller Information
For purposes of the EU General Data Protection Regulation (GDPR), we are the "data controller" of your personal data.

Contact Email: impixv138886@outlook.com

EU Representative (if applicable): Insert the contact details of your designated representative in the EU here (if applicable)

3. Personal Information We Collect
3.1 Information You Provide Directly
Order Information: Name, billing address, shipping address, payment information, email address, and phone number

Account Information: If you create an account, we collect your username, password, and other account details

Communication Information: Information you provide when communicating with us via email or contact form

3.2 Information Collected Automatically
Device Information: Your device's IP address, browser type, and operating system version

Usage Information: Information about how you interact with the website, such as links clicked, products viewed, and browsing behavior

Location Information: Approximate location information inferred from your IP address

3.3 Information Obtained from Third Parties
Shopify: Our e-commerce platform provider, which processes orders and customer information for us

Payment Processors: Processes your payment information, such as PayPal and Stripe

4. How We Use Your Personal Information
We only process your personal information when we have a valid legal basis for the following:

Purposes of Processing Legal Basis for Processing
Fulfilling your order (processing payments, arranging delivery) Necessary for contract performance
Communicating with you about order status and providing customer support Necessary for contract performance/Legitimate Interest
Improving and optimizing our website and services Legitimate Interest (subject to balancing test)
Marketing communications (only with your explicit consent) Your consent
Fraud prevention and website security Legitimate Interest/Legal Obligation
5. Data Sharing and International Transfers
5.1 Data Sharing
We share your data with the following categories of recipients:

Shopify Inc.: Our e-commerce platform provider

Payment gateways: Third parties that process payments, such as PayPal and Stripe

Logistics partners: Companies that deliver your ordered fruit peelers, such as DHL and UPS

Analytical tools: Tools that help us understand website usage

All partners have signed data processing agreements to ensure adequate protection of your data.

5.2 International Data Transfers
Your data may be transferred outside the European Economic Area (EEA) for processing, specifically to Shopify's servers in Canada. Canada has been recognized by the European Commission as providing an adequate level of data protection. For data transfers to other countries, we rely on safeguards such as standard contractual clauses.

6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

Order Information: Retained for 7 years to fulfill legal obligations (such as tax and accounting requirements)

Customer Service Communications: Retained for 3 years to provide better service

Marketing Data: Retained for the period of your consent until you withdraw it

7. Your Data Protection Rights
Under the GDPR, you have the following rights:

Right to be informed: Learn how we process your data

Right to access: Obtain a copy of the personal data we hold about you

Right to rectification: Request the correction of inaccurate or incomplete personal data

Right to erasure: Request the erasure of your personal data under certain circumstances

Right to restriction of processing: Request the restriction of processing of your data under certain circumstances

Right to data portability: Receive the data you have provided to us in a structured, commonly used format

Right to object: Object to data processing based on legitimate interests

Right to withdraw consent: Withdraw your consent to marketing communications or cookies at any time

To exercise these rights, please contact us at insert your contact email address here. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies
8.1 What are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us provide a better browsing experience and understand how users interact with our website.

8.2 Types of Cookies We Use
Cookie Category Purpose Consent Required Example
Necessary Cookies Maintain basic functionality like the shopping cart and processing payments No session_id, cart_token
Preference Cookies Remember your language preferences, etc. Yes customer_preferences
Statistics Cookies Help us understand website usage Yes _shopify_s, _ga
Marketing Cookies Used to deliver relevant advertising Yes _fbp, _gcl_au
8.3 Cookie Consent Management
When you first visit our website, we will ask for your consent to non-essential cookies through a clear banner. You can:

Accept all cookies

Reject non-essential cookies

Customize your cookie preferences

You can change your choices or withdraw your consent at any time through the Cookie Settings Center on our website.

9. Data Security
We have implemented appropriate technical and organizational measures to protect your personal information, including:

Using Secure Sockets Layer (SSL) technology to encrypt data transmission

Performing regular security assessments and testing

Restricting employee access to personal data

Entering into data protection agreements with all data processors

10. Automated Decision-Making and Profiling
We may use automated tools to analyze your shopping behavior to:

Recommend fruit peeler-related products that may be of interest to you

Personalize your shopping experience

Detect and prevent fraudulent activity

These decisions do not have legal or similarly significant effects, and you have the right to request human intervention.

11. Children's Privacy
Our website is not directed to children under the age of 16, and we do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us and we will delete that information.

12. Privacy Policy Updates
We may update this Privacy Policy from time to time to reflect changes in the law, technology, or business developments. The updated policy will be posted on our website with an updated "Last Updated" date. Significant changes will be notified to you by email or by posting a notice on our website.

13. Contact Us and Complaints
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Email: impixv138886@outlook.com

If you believe that our processing of your personal data violates data protection laws, you have the right to lodge a complaint with your national data protection authority.

This Privacy Policy is intended to provide a clear and transparent explanation of how we handle your personal data. We hope this will help you make informed decisions and feel confident when using our website and purchasing our products.